USAA ordered to improve risk management, information security
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The enforcement action from the OCC comes on the heels of a CFPB consent order that said USAA reopened customers' accounts without consent and neglected stop-payment requests.

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White House is making hard job of GSE reform even harder
Comptroller of the Currency Joseph Otting
The administration is sending conflicting signals on whether it has a plan to overhaul the housing finance system, further complicating an already complex debate.

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Citizens to buy M&A firm in Atlanta
Acquisitions by Citizens Financial Group
The Rhode Island bank is one of several regionals that have snapped up dealmaking boutiques in recent years to bolster noninterest income.

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Managers at Investors Bancorp hit the streets to pull in deposits
"You can't meet customers at the headquarters," CEO Kevin Cummings tells his senior executives.

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Banks try new tools to learn what doesn't click in digital
Page views and sales results don't explain which customers do what, and why they do things (or don't do them), in online and mobile banking.

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Why Kraninger's CFPB is mandating fewer consumer refunds
CFPB Director Kathy Kraninger
The agency has required restitution in just one of six settlements under its new director, raising questions about whether the pattern will continue.

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House probe of Deutsche Bank and Trump should be taken seriously
An illuminated sign for Deutsche Bank outside a bank branch in Frankfurt, Germany.
Congressional investigations are often rushed affairs that fail to dig beneath the surface. But the hiring of a veteran investigator who has tangled with Deutsche in the past suggests that this politically charged inquiry is likely to be thorough.

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Bankers have another data security issue to worry about
Banks want to encourage innovation by extending access to outside developers, but customer data remains vulnerable while in use by an application.

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As BB&T-SunTrust shows, banks must grow, change or die
Competitive edge, balloons, hot air
Critics of the merger need to recognize the competitive threat banks face from big tech and other innovators.

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Is weaker loan demand a bad omen?
Recent data from the Federal Reserve suggests lenders are growing pessimistic about the credit environment. But is that a sign of trouble ahead, or just sound risk management?

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