Wells Fargo consumer chief may testify of 'fear' her predecessor inspired
Mary Mack is expected to say that other employees were scared of Carrie Tolstedt, according to the bank's regulators. Tolstedt, one of five former Wells executives facing civil charges in connection with the bank's phony-accounts scandal, could be fined as much as $25 million.
When customers contact Wells Fargo, AI system goes to work
An internally built system called Advanced Listening analyzes phone calls, emails, text messages and more, identifying possible compliance violations, systemic issues and opportunities to improve processes, products and customer service.
Banks ramp up child care, home-schooling support for working parents
As their employees continue to navigate the challenges of balancing work and home life during a pandemic, banks are pitching in to offer everything from child care reimbursement to nanny placement to tutoring services.
California's 'mini-CFPB' plan is back in play. Banks aren't happy.
A proposal to expand consumer protections in the state was added to a budget bill after being dropped in June. Financial institutions say the measure conflicts with federal law and are working behind the scenes to stop it.
Many of the women in this year's list are familiar to American Banker readers, including J.P. Morgan's Mary Callahan Erdoes, Fidelity Investmemts' Abigail Johnson and Synchrony Financial's Margaret Keane. Seven honorees are newcomers, including two, Maria Hackley and Ida Liu, from Citigroup.