Machine learning

Enova has used AI in credit decisions for years. Now it’s having AI do the work of document verification, know-your-customer checks and more.

Tina Eide, Amex's senior vice president of global fraud, discusses the card issuer's efforts to strengthen its transaction monitoring.

Sherry Comes, managing director in conversational AI at Deloitte Consulting, says banking in the future will take place through a home, car or phone speaker.

Banks are using Receptiviti’s software to find signs of stress, collusion and questionable sales practices among employees.

Blooma has developed a software product that combs databases to create property profiles for commercial real estate lenders. It can drastically cut origination costs and approval times and help banks identify safer loans, the company says.

Capacity, formerly Jane.ai, originally designed its chatbot to answer consumers' questions, but when employees started using it, that gave the startup an idea for a new business line.

The technology can help banks get the most out of the vast amounts of information at their disposal.

Banks need to mitigate potential bias in algorithmic predictive models using artificial intelligence, as regulators are weighing how to oversee the emerging technology.

The FDIC chief said it is critical to give the industry clarity on using emerging technologies, particularly for the thousands of community banks her agency oversees.

The bank is taking a concept that has worked for years in the credit card world — artificial-intelligence-based fraud detection — and applying it to corporate customers' transactions.