Mobile banking

At this year’s Swift Business Forum in New York, executives said banks can build "more intelligent routing" to speed up payments and reduce the cost of processing and delivery.

Some are relying on a national, digital strategy. Others say the right balance of costs and growth comes from more traditional means such as targeted branch openings and out-of-market expansion.

A family-owned community bank in Oklahoma is testing a Spotify-like service by fintech Meed that allows customers to pay $9.95 a month to obtain digital banking services.

A community bank in Pennsylvania made up its own holiday of sorts — including a product demonstration and a 1982 DeLorean reminiscent of "Back to the Future" — to encourage bank customers to try out new fintech features.

Minal Hasan, a lawyer turned prominent fintech venture capitalist, has strong views on founder dramas, cryptocurrency, and why banks need to step up their technology game.

Online maintenance caused the outage, the second time this year a glitch has caused problems for TD customers.

Financial institutions need to ask more direct questions about when — if ever — their existing customers like to use mobile banking and when they want human help.

Selling outside of app stores forces users to deactivate a crucial safeguard which would otherwise prevent the download of potentially malicious apps onto their mobile device, contends Samuel Bakken, senior product marketing manager for OneSpan.

It’s great for bragging rights, but when banks make large investments in technology they run the risk of irritating investors who think they’re spending too much money for too little payback.

Thibault Fulconis recently became CFO of the digital banking venture Varo Money, which has applied for a national bank charter.