TD Bank's mobile browser knocked offline by software update

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For the second time this year, TD Bank’s digital banking was hit by an outage caused by a software upgrade, although the problems had been fixed by Friday afternoon.

The $312 billion-asset bank’s mobile browser had been nonfunctional for at least the past three days. TD Bank USA, headquartered in Mount Laurel, N.J., did not disclose the reason for the outage or whether specific vendors were responsible for the problems.

“Due to maintenance, customers visiting via their mobile browsers may have temporarily received an error message,” Cynara Charles-Pierre, a TD Bank USA spokeswoman, said in an emailed statement. “We have resolved the issue and apologize for any inconvenience.”

Users who still have trouble accessing the site can rectify the problem by reloading their browser and clearing their cache and cookies, she said.

TD Bank announced Tuesday that it would be conducting a maintenance update of its online banking platform. The site stopped working shortly afterward. Customers submitted complaints through TD Bank USA’s Twitter page this week.

The outage did not affect the bank’s Canadian customers, and only affected some of TD Banks’ mobile browser users in the U.S., Charles-Pierre said. She declined to provide an estimate of financial losses the bank will incur from the outage, or the number of customers who were affected.

It’s the second time a software update went awry at TD Bank. In February, TD’s online and mobile banking platforms were down for days, preventing customers from checking accounts, transferring funds or paying bills.

Other banks have suffered through similar problems recently, including Wells Fargo, Capital One Financial and BB&T.

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