It used to be their way or the highway at Electronic Data Systems. Now the banking industry's largest outsourcer promises a more cooperative relationships with its clients. Can it deliver?

Time was when Electronic Data Systems treated its customers with a take-it-or-leave-it attitude that bordered on arrogance. However unpleasant, it's an image that old hands at the Plano, TX-based company do not dispute.

Limited Time Offer

Save $400 off your subscription. Special offer ends April 30, 2017.

14-Day Free Trial

No credit card required. Complete access to articles, breaking news and industry data.