ACA International, the largest trade group for the consumer debt collection industry, has responded to a
Following is a statement from ACA CEO Pat Morris:
ACA members welcome the opportunity to help patients gain greater access to available healthcare and financial assistance programs. Our industry takes its responsibility of working with consumers very seriously; and we remain focused on improving the patient experience and reducing confusion due to inconsistent or duplicative federal, state and local financial assistance requirements.
Unfortunately, yet predictably, the NCLCs myopic report attempts to associate its concerns with only one of several stakeholders in the resolution of medical accounts - consumer debt collectors. As such, it disingenuously calls for the Consumer Financial Protection Bureau to exert authority it does not have. Instead of focusing on real solutions to real problems, the NCLC continues to be focused on vilifying the legitimate and critical debt collection industry.
ACA has proactively partnered with the Healthcare Financial Management Association along with healthcare providers, provider organizations, account resolution firms and credit bureaus to develop
ACA sent the statement to all U.S. House and Senate legislative directors and legislative assistants who handle financial services and/or health-related issues.
ACA regularly has urged Congress and regulatory agencies such as the Consumer Financial Protection Bureau to support updating laws in a manner that balances consumer protection with the ability of a creditor or debt collector to recover rightfully owed debts.
Morris pointed out that collecting consumer debt for businesses, governments and nonprofit organizations is critical to maintaining strong national, state and local economies. Based on a
The survey shows that the health of national and state economies relies on the recovery of consumer debt. It also indicates that only a small percentage of outstanding consumer debt actually was recovered in 2013. Ernst & Young surveyed an estimated 300 collection agencies and used public data from the U.S. Census and The North American Industry Classification System.