Customer knowledge is a cornerstone of relationship building, and NYCE plans to extend balance information to consumers before they go to an ATM via mobile devices—a simple nugget of information the network hopes will attract banks eager to sell convenience to consumers. NYCE will offer balance inquiries by text message to its financial institution participants as a standard feature of full participation in the NYCE Network.
The text message transactions will be an expansion upon balance inquiries that are available at NYCE Network ATMs, with no additional fees for mobilization. The new Monitise Americas-powered service will allow consumers to use text messaging to request and receive real-time balance information on their primary accounts. The balance inquiries will work for almost all mobile phone users regardless of their mobile carrier or the type of handset they use.