PASADENA, Calif. - Tucked away in a windowless building in the center of this Los Angeles suburb is Bank of America's secret weapon.

It is here that the bank processes hundreds of small business loan applications daily. Through a team of credit analysts, loan processors, collectors and clerks, the center is the hub for processing loans from the bank's affiliates in Arizona, California, Hawaii, Nevada, New Mexico and Texas.

Subscribe Now

Access to authoritative analysis and perspective and our data-driven report series.

14-Day Free Trial

No credit card required. Complete access to articles, breaking news and industry data.