Now that biometrics has gained a toehold at banks, the industry is facing some difficult decisions about how to introduce it to customers.

Banks have been using the futuristic technologies in back-office settings for some time - to validate employees logging in to desktop computers or seeking access to a server room. But the customer perception (when there is one at all) is that biometric devices are new. It is going to take a lot of patient smiles and marketing savvy to bring biometric ID to the retail setting, and banks that want to do it should be thinking ahead.

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