S2 Systems Inc. has introduced an automated teller machine information and monitoring system that is specifically tailored for smaller banks.
S2 Systems, a subsidiary of Stratus Computer Inc., developed the system in conjunction with Richardson, Tex.-based ProAmerica Systems Inc.
The two companies are merging technologies and expertise by integrating S2 Systems' ON/2 electronic banking application with ProAmerica's help desk software, called Service Call Management.
When an ATM system failure or network breakdown occurs, ON/2 sends an alarm message to the help desk system. That system then processes, logs, and transmits the information, notifying a technician of the breakdown via digital pager, fax, electronic mail, or voice mail system.
The help desk system also creates a technical assistance request and records the transaction for network and system analysis.