ORLANDO — The Consumer Financial Protection Bureau wants banks to collect all customer complaints in one unified, company-wide database, a lawyer at Santander's Sovereign Bank said on Thursday morning.

"Surprisingly, most banks don't have a central [complaint] database … I think the CFPB will expect that," Scott Feinstein, a senior vice president and legal counsel at Sovereign, said during a panel discussion at the annual Card Forum and Expo. The bank is owned by Spain's Banco Santander.

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