CFPB Seeks Comments on Collection Request Involving Complaint Portal

The Consumer Financial Protection Bureau published a notice last week in the Federal Register proposing a boarding form to streamline how company information is collected.

The request under the Paperwork Reduction Act concerns the CFPB’s company portal, a Web interface between the CFPB’s Office of Consumer Response and various companies.

The collection request concerns the development of a form that is meant to support how complaints are routed to companies, allowing them to "proactively participate" in the company portal.

While companies already have the ability to register with the company portal to review and respond to any complaints, according to the CFPB, the proposed company portal boarding form “will serve to streamline information collection from these companies, result[ing] in a greatly enhanced and efficient experience from both the consumers’ and companies’ perspectives.” 

Comments are due on or before Feb. 2, 2015.

 

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