[1] BTN: Citigroup recent expanded its mobile alerts for commercial cards to 66 new countries. What's the use case for commercial card alerts in different regions?
There are a number of features that aid travel and entertainment expense. Our cardholders travel quite a lot, and we want to be able to get information to them without relying on mail or the internet. We've also placed options that give cardholders the ability to choose when to be notified.
[2] How is the bank managing the technology to drive the multi-national deployment?
The bank has developed a single global infrastructure and platform. This single platform manages all of our data and interactions with cardholders, [and it provides] consistency in processing. Because of that consistency, if we develop or make an investment in technology for one market, such as the U.S., we have the capability to roll out in another market.
[3] What are you working on for future deployments in the commercial alerts program?
Citi is looking at the latter half of the year to add more alerts for fraudulent transactions, and we're also looking to build more two-way alerts in more markets. We are planning to launch a mobile browser application to take some of the capabilities that we have on the internet side and move them onto the smartphone. ...[and we] are developing a mobile site for commercial card clients.
[4] What are some of the web products that are used by commercial card users, and what would make them attractive in mobile?
Our commercial card clients access a variety of card program management and reporting tools as well as online statements through our single sign-on portal [CitiManager]. We have been working on building a streamlined mobile site to optimize the experience our clients have when looking to take care of simple account management activities while on the go. The offering will be coming out in the next 12 months across the globe.
[5] Do you have mobile payments for corporate cardholders, and are there new features planned in mobile payments?
As mobile payments become more prevalent, especially with consumers, we expect rising demand on the commercial side as well...So mobile payments will definitely play a role in our future offerings.
