Banks are doing a poor job of making their Web sites user-friendly, according to a survey by the strategic marketing company Netsmart America.

Of 1,000 people interviewed by Netsmart, 91% said bank Web sites are difficult to navigate and 83% said their frustration led them to resign from a bank Web site. The survey respondents use the Internet at least one hour a week, excluding electronic mail, Netsmart said.

Subscribe Now

Access to authoritative analysis and perspective and our data-driven report series.

14-Day Free Trial

No credit card required. Complete access to articles, breaking news and industry data.