At Bank United, agents handling 70,000 live calls a month have a seemingly unending stream of customer information available to them when they service and sell to customers.

But if these same agents need to update simple information such as a mailing address or start a loan application, they run into a technological wall. Because of security concerns-and, some sources contend, territorial issues-many of Bank United's systems are designed to prevent agents from automatically updating existing files or electronically dispatching new loan originations.

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