Diebold Inc. on Thursday named Charles E. Ducey Jr. executive vice president of operations for North America, a region where the automated teller machine company has faced challenges.
Small and regional banks in the region are reluctant to buy ATMs and open new branches, key revenue drivers for Diebold.
Ducey succeeds Dave Bucci, 58, who is retiring after 30 years with Diebold.
Ducey, 54, previously Diebold's senior vice president of global development and services, will assume Bucci's duties. Bucci was senior vice president of Diebold's customer solutions group.
Bucci headed North American sales and support functions. He will continue as a Diebold consultant for an undisclosed period.
In his new role, Ducey will lead the North Canton, Ohio, company's financial self-service and security operations, including related sales, customer support and services infrastructure.
"Ducey has held various leadership roles at Diebold and is a key member of the management team that turned the company around," said Gil Luria, an analyst with Wedbush Morgan Securities in Los Angeles.
Ducey will face challenges in North America, said Thomas W. Swidarski, Diebold's president and chief executive. During recent earnings calls with analysts, Swidarski repeatedly has mentioned small and regional banks' refusal to buy new ATMs, especially during the recession.
In a press release Thursday, he acknowledged that future ATM sales in North America will be limited. "As the North American market develops into a more mature phase, it is critical that we adapt along with it, and" Ducey "has the right skill to lead those efforts," Swidarski said.
Ducey joined Diebold in 1978 and had held various positions, including vice president for service operations and finance for the North American sales and service division.