The government-sponsored enterprises are looking beyond mortgage servicers in an effort to step up workouts of distressed home loans.

Freddie Mac said Thursday that it had recruited nonprofits around the country to run walk-in centers and phone campaigns that reach out to troubled borrowers who never contacted their servicers or gave up in frustration. And Fannie Mae, which already works through local housing agencies to help borrowers, said it plans to go a step further by opening its own offices to directly counsel borrowers.

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