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Free checking accounts are on the wane at traditional banks, according to a MoneyRates.com survey released Monday. But customers can still avoid monthly maintenance fees at a majority of online banks.
August 20 -
Price caps on debit card swipe fees were supposed to spell the demise of free checking accounts, but new research from the Kansas City Fed reveals otherwise.
December 11 -
The banking industry's reputation took a major hit in the wake of the financial crisis. Now consumers are seeing banks in a better light, according to a new survey from the American Customer Satisfaction Index.
December 10
Banks may want to think twice before introducing new fees and increasing charges, according to a
Roughly half of the 2,000 Americans polled in the September survey cited new or higher fees as a reason to switch banks. A poor customer service experience would prompt a fifth of respondents to leave their bank.
Fifteen percent of respondents said they would change banks if a convenient branch closed. Uncompetitive interest rates, at 11%, and outdated online features, at 6%, rounded out the list of grievances.
