Banks may want to think twice before introducing new fees and increasing charges, according to a new survey from MoneyRates.com.
Roughly half of the 2,000 Americans polled in the September survey cited new or higher fees as a reason to switch banks. A poor customer service experience would prompt a fifth of respondents to leave their bank.
Fifteen percent of respondents said they would change banks if a convenient branch closed. Uncompetitive interest rates, at 11%, and outdated online features, at 6%, rounded out the list of grievances.