Fee Hikes Top Culprit Behind Customer Losses: Survey
Free checking accounts are on the wane at traditional banks, according to a MoneyRates.com survey released Monday. But customers can still avoid monthly maintenance fees at a majority of online banks.August 20
The banking industry's reputation took a major hit in the wake of the financial crisis. Now consumers are seeing banks in a better light, according to a new survey from the American Customer Satisfaction Index.December 10
Banks may want to think twice before introducing new fees and increasing charges, according to a new survey from MoneyRates.com.
Roughly half of the 2,000 Americans polled in the September survey cited new or higher fees as a reason to switch banks. A poor customer service experience would prompt a fifth of respondents to leave their bank.
Fifteen percent of respondents said they would change banks if a convenient branch closed. Uncompetitive interest rates, at 11%, and outdated online features, at 6%, rounded out the list of grievances.