Fiserv CBS Worldwide is the largest provider of technology services to the Caribbean financial service industry, delivering long-term satisfaction to customers throughout the region. With years of rich experience in the Caribbean, Fiserv enables financial institutions to deliver integrated solutions for managing the entire customer lifecycle, from core banking to multi-channel customer contact and data warehousing.
Fiserv has been transforming retail financial, credit union and consumer finance institutions in the Caribbean since 1987, when it began working with the Bank of Jamaica. "Fiserv has been enabling financial institutions in the Caribbean to increase effectiveness and competitiveness, reduce costs, manage risks, improve customer service and manage growth for almost 20 years," said Dan Alf, Managing Director of the Caribbean and Latin America for Fiserv CBS Worldwide.
With 25 clients throughout 27 islands of the Caribbean, Fiserv's clients count on Fiserv to handle their mission-critical technology functions.
For instance, when FirstCaribbean International Bank formed in 2002 to become the largest, regionally-listed bank in the English-speaking Caribbean, with assets of about US$10 billion, it chose Fiserv CBS Worldwide over a range of other providers.
FirstCaribbean, a Barbados-based institution with 100 retail branches and corporate and international banking centers in 15 countries, relied on Fiserv to:
* integrate four diverse technology platforms into one holistic platform across 15 countries and 26 islands,
* convert 16 databases from three different software vendors, and
* complete IT integration in less than 18 months, while meeting the budget and ensuring minimal customer disruption and no loss of business.
With its new system, the bank can tailor products and services according to island differences and to offer customers 24 x 7 access to accounts and a full range of monetary functions.
Since working with FirstCaribbean, Fiserv has continued to win over clients in the region including the Ministry of Housing in Trinidad and Tobago (which includes Trinidad and Tobago Mortgage Finance) and Maduro and Curiel's Bank Group (in the Netherlands Antilles and Aruba).
Caribbean banks turn to Fiserv for end-to-end business and technology solutions that run from credit card systems and delivery channel solutions to imaging solutions and risk management and business intelligence solutions. Additionally, Fiserv is the leading provider of core banking systems in the region, with more than 40 implementations.
Fiserv's solutions are aligned to the customer life cycle, allowing banks to more efficiently and effectively target, attract, acquire, service, retain and grow customer relationships.
Fiserv also calls upon top partners operating in the Caribbean. Central among them is IBM Corp., whose technologies provide Fiserv clients with highly secure, reliable and high-performance solutions.
Fiserv CBS Worldwide, a unit of Fiserv Inc., is leveraging its vast experience and know-how to remain the leading technology supplier for Caribbean financial institutions in the 21st century. Clients look no further than Fiserv for the best technology, top products and services, and unrivaled commitment to customer satisfaction.
