PNC Financial Services Group Inc. of Pittsburgh is using software from Jack Henry & Associates Inc. to monitor teller activity in PNC Bank's 861 branches.
The Enterprise Exception Management Suite, from Jack Henry's ProfitStars division, employs a real-time rules engine to identify and mitigate the risks associated with financial and operational activities in the branches.
Barbara Moran, PNC's vice president of centralized functions, said in Jack Henry's press release that "as we acquired branches, we wanted to find a system that would automate all support for our teller cash group, but also would have the open architecture and flexibility to eventually automate virtually any reconciliation and exception management task in our entire enterprise."
The Enterprise Exception software has helped PNC trim staff, shorten branch telephone inquiries to an average of three and a half minutes from 10 minutes, and reduce inquiries on out-of-balance teller cash drawers by 29%, Ms. Moran said in the release.
Jack Henry, of Monett, Mo., set up the ProfitStars division last February to house 13 smaller vendors it had acquired in the prior two years. By unifying what had been disparate brands, the company sought both to reach larger banks than the ones that typically use its core-account software and services.
