CARY, N.C. - KeyCorp has signed an agreement for Relativity Technologies Inc. to modernize its customer service system.The Cleveland-based banking company will replace its current system with Relativity's RescueWare, which is expected to increase flexibility and access speed for 14,000 users at KeyCorp's call centers and branches.

The new system will give KeyCorp cost savings, said Paul Ayres, senior vice president at Key electronic services, the e-commerce division of KeyCorp. "By dropping in high technology, like putting in a new racing engine, you can maintain the shell and in doing so better serve customers."

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