To JPMorgan Chase & Co.'s Catherine Moore, the secret to a successful juggling act is taking a step back.
"When you take on a wide range of products and markets, you just have to take an audit and see what's there today, what our customers want and what are great plans that just need to be carried through," said Moore, who was recently named head of JPMorgan Chase's international commercial card unit.
Moore succeeded Catherine Luzio, who became an executive in the global corporate bank. Moore led JPMorgan Chase's international prepaid business for the past year, and is a former vice president of marketing in Europe, the Middle East and Africa for American Express' global commercial card arm.
Moore's unit handles corporate cards for travel and entertainment, executive use and purchasing. Her responsibilities include catering to multinational firms that seek to get bigger, cut costs or consolidate procurement operations.
That focus on multinational customers has allowed the bank to gain other corporate business, including advisory services and treasury services, she said. Commercial cards and cash management are a natural fit with treasury services, she said.
Being a good juggler means being willing to add pins, too.
"It's making sure you deliver on your promises in the most quality way," Moore said. "Then it's going back to clients and asking what else can we be doing for you? Are our products sufficient?"