KeyCorp moves commercial banking head Angela Mago to top HR job

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Angela Mago, Key's head of commercial banking since 2019, is now the company's chief human resources officer.

KeyCorp has moved its commercial banking head into a role overseeing human resources and simultaneously reduced the size of its executive management team.

Angela Mago, Key's head of commercial banking since 2019, is now its chief human resources officer, the Cleveland-based company disclosed in a regulatory filing. Mago, who has been credited with establishing Key as one of the most active U.S. banks in the affordable housing realm, takes over for Brian Fishel, who is retiring, a Key spokesperson said in an email.

The spokesperson for KeyBank's parent company declined to say whether Fishel's retirement was planned or more abrupt. Fishel had spent 10 years at Key after a 14-year stint at Bank of America, according to his LinkedIn profile.

Following Fishel's departure, Key's executive management team has shrunk from 13 members to 12. 

Mago, who was ranked fourth this year on American Banker's Most Powerful Women to Watch list, will keep reporting to CEO Chris Gorman, and she will remain on the executive management team.

In a statement, Key said that it is "always evaluating" its business strategy and reviewing its organizational structure to make sure it is "best aligned to meet … clients' needs." 

"We recently announced some structural and leadership changes aimed at increasing operational efficiency and making it easier for our clients to do business with Key," the company added.

Key has been struggling with declining net interest income amid high interest rates. The bank reported net interest income of $923 million in the third quarter, its lowest total since the first quarter of 2017 and down 23% from the same period last year.

Net interest income in the commercial bank totaled $430 million during the third quarter, down 11.2% year over year, the company said last month.

In addition to paying more for deposits, the $188 billion-asset company is dealing with the ramifications of holding lower-yielding securities, which it purchased when interest rates were lower.

Mago's previous duties as head of commercial banking will be split between two Key executives.

Ken Gavrity, who was Key's head of product and innovation for enterprise payments, succeeds Mago as head of commercial banking, and he also retains his former duties, according to the company spokesperson.

Meanwhile, Key's real estate capital business, which used to be under the direction of Mago, is now housed within Key's institutional bank, which continues to be managed by Randy Paine III, the spokesperson said.

As the new chief human resources officer, Mago will oversee employee recruitment, retention and development, Key said in its regulatory filing last week. The company had an average of 17,660 full-time equivalent employees in 2022, according to its most recent proxy statement. As head of commercial banking, Mago's team had more than 1,100 employees.

Under Mago's leadership, Key's affordable housing lending program experienced significant growth. The company ranked fourth on Affordable Housing Finance's top lenders of 2022.

Key declined to say if Mago's compensation package, which was valued at $3.6 million for 2022, will be adjusted for her new role.

Last year, Mago was awarded a cash bonus of $1.1 million, representing 75% of her short-term incentive target for the year, according to the bank's most recent proxy statement. She also received $1.9 million in long-term incentive awards, which was 100% of her long-term target.

In Mago's newly updated biography on KeyCorp's website, the company said she "has a passion for people and has built some of the company's most productive businesses." Key highlighted some of her achievements in its latest proxy statement, saying that Mago's leadership "helped grow" Key's loan book and noting that "Key continued to maintain discipline around credit quality, with net charge-offs well within [the bank's] targeted range despite economic uncertainty."

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