Citigroup

Randal Quarles found himself in the middle of an issue that typically doesn't fall under a bank regulator's purview.

During earnings calls, bankers praised regulators' latest efforts to modify capital rules. JPMorgan Chase CFO Marianne Lake, meanwhile, called on policymakers to focus on overhauling the G-SIB surcharge.

Banks should rethink even existing services, such as the branch experience, said top executives at the Oracle Industry Connect conference.

Revenue increased 2.8% to $18.9 billion thanks to gains in equities trading and other factors, but the bank still wants to improve its efficiency ratio, which could get harder as the year goes on.

Bank of America is investing heavily in videoconferencing at unstaffed branches, Citigroup is experimenting with gamification and Union Bank’s PurePoint Financial is going entirely paperless.

With consumer privacy issues in the spotlight, Citibank is betting its app — as an offering from a trusted data partner — will be more appealing than those from unknown brands or companies that have less liability if security breaches occur.

The field is crowded, but that’s not stopping well-established banks from trying to reach new markets by creating separately branded digital units.

Morgan Stanley also reported a wide disparity in gender pay, reflecting the greater proportion of men in top executive posts.

The bank said it won’t do business with clients who sell guns to minors or those who fail background checks; JPM, B of A and Wells now hold nearly one-third of U.S. deposits.

Citigroup plans to prohibit retailers that are customers of the bank from offering bump stocks or selling guns to people who haven't passed a background check or are younger than 21.