NEW YORK - Mortgage servicing has always been the least glamorous part of the home loan industry. So maybe it's fitting that just as mortgage producers are basking in the glow of record refinancings, servicers are slogging through some of their grimmest days ever.

"It's out of vogue to be a servicer right now," sighs Kevin Race, chief financial officer of Fleet Mortgage Group, the nation's second-largest mortgage servicer.

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