Advancements in consumer banking technology are sluggish to migrate to small business banking. But when it comes to mobile banking this could be a strategic misstep; small business customers are more interested in the channel than consumers, according to research firm Aite Group.
Part of the slow rollout by banks has to do with the perceived level of demand. Just 24 months ago, 93 percent of banks surveyed by Aite said there was low-to very-low interest in mobile banking services. Today that number has dropped to 25 percent, with 69 percent showing average interest and six percent indicating a high to very high interest.