Mobile Banking Special Report

Charaka Kithulegoda, ING Direct Canada's chief information officer and an avid runner, has taken cues from a Nike training tool to help develop his branchless bank's approach to mobile.

One of BTN's seven honorable mentions for Mobile Banker of the Year, U.S. Bank's Niti Badarinath doesn't mind being ahead of the curve on new mobile app features — like offering support for Kindle and using geolocation to combat fraud.

How to innovate when you're in a large, matrixed institution? "Hackathons" are part of the answer for Hari Gopalkrishnan, who leads retail mobile app development at Bank of America and is one of BTN's honorable mentions for Mobile Banker of the Year.

Andres Wolberg-Stok, one of BTN's Mobile Banker of the Year honorable mentions, is creating one code base from which Citi can deliver mobile apps to three dozen consumer markets around the world.

Making City Bank Texas, a community bank based in Lubbock, an early adopter of mobile banking features such as mobile photo bill pay and debit card management won Jim Simpson an honorable mention for BTN's Mobile Banker of the Year.

Mathieu Krogstad, one of BTN's Mobile Banker of the Year honorable mentions, has pushed several innovations through at Bank of the West in his 18 months as vice president of mobile banking and payments.

NewDominion is the rare community bank that invests in its own apps for small business clients. Behind that effort stands Chris Block, one of BTN's Mobile Banker of the Year honorees.

Jeff Casey, one of BTN's Mobile Banker of the Year honorable mentions, has found letting people pay bills by snapping photos of them with their smartphones is a hit among customers.

As apps shrink the gap between financial firms and their customers, banks are coping with new and growing risks that accompany mobile devices.

Older corporate cash management and banking systems were becoming less popular with Deutsche Bank's younger corporate treasurers. An app marketplace is changing that.