Head of Corporate Operations and Enterprise Initiatives
Michele Trolli spent years at the helm of M&T Bank’s technology division. Now she’s tapping technology to carry out an acquisition — the Buffalo, New York, bank’s first since 2015 — in the midst of a pandemic.
Trolli, who was named head of corporate operations and enterprise initiatives in February, is leading the integration of M&T and People’s United Financial in Bridgeport, Connecticut. The
It is expected to close this year.
Trolli, a member of M&T’s management team, also oversees banking services, corporate services, business continuity and integration and the enterprise transformation office.
The Cleveland native has been a fixture at M&T since 2005, serving as chief information officer and more recently as chief technology and operations officer. In addition to merger duties, she has been overseeing the buildout of the bank’s $58 million technology hub, which opened this year in a 38-story tower in Buffalo that once housed HSBC Bank’s U.S. headquarters. M&T, which occupies 13 floors, invested in the space to not only attract more tech workers to the bank itself, but to help position its hometown as a technology hub.
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Trolli has been in charge of M&T’s pandemic response. As part of the “New Normal” task force she created last year, she set up an internal channel to provide information and updates to employees and hosted a webinar series on topics from managing remote work to parenting during a pandemic.
Employees responded favorably, the bank said. Employee engagement in 2020 rose to 88%, exceeding the 75th percentile across all industries for the first time since M&T began measuring 20 years ago.
