Global Head of Payments and Cash Management, HSBC
In the evolving payments landscape, no bank is an island. So Diane Reyes is making deeper engagement with critical business partners a primary focus.
Under her leadership, the HSBC Payments and Cash Management team met extensively with the Bank of England, the Hong Kong Monetary Authority and U.S. regulators, sharing its business expertise and market practices.
Reyes says she believes the outreach effort is helping HSBC raise its profile. Earlier this year it resulted in her unit-the third-largest provider of U.S. dollar clearing services-providing the U.S. Treasury with an educational session on offshore U.S. dollar clearing. Reyes also is taking initiative internally, as HSBC works to recover from recent regulatory run-ins. Her team is developing new tools that enhance HSBC's Know Your Customer and anti-money laundering monitoring capabilities. It also has collaborated with other parts of the company to establish evaluation criteria that allow for more readily recognizing the difference between expected and unexpected behavior in payment transactions.
HSBC is deeply focused on controlling costs, and Reyes, who came to HSBC from Citigroup in 2011, has delivered on that front as well. Her efforts to streamline processes and globalize product management directly contributed to the strong 2012 results that her unit posted: a 15 percent increase in revenue and 30 percent increase in net income compared with the previous year.