Location: Sandusky, Ohio
Assets: $1.2 billion
No. of employees: 321
Chairman and CEO: James Miller

Popular with employees: Citizens matches employees' monetary pledges to United Way, and offers a day off with pay to employees who make pledges at a certain level, based on hourly pay.

Communication tool/practice: When attending training sessions or a group meeting, employees are encouraged to stop by to see the bank's president, human resources director or other members of senior management.

Employee recognition/appreciation program: Supervisors recognize retail employees for exceptional work and nominate them for paid time off as a reward.

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