Andrea Smith
Global Head of HR, Bank of America

Righting the ship at Bank of America is a monumental task, and employee engagement is crucial. That's where Andrea Smith comes in.

A key adviser to CEO Brian Moynihan, Smith has been focused on attracting and retaining top talent, and in some cases redeploying it. The portion of job openings filled internally has risen from a third to almost half, with a simplified process for posting and applying for jobs within the company. (Nearly 9,000 reassignments were made in the first year the new system was used.)

Smith also has overseen significant work on the benefits front. BofA recently started contributing to U.S. Employees' 401(k) plans and responded to employee requests for a Roth 401(k) option, while staff making $50,000 a year or less had their health insurance premiums held steady for a third straight year.

Smith spearheads BofA's diversity and inclusion efforts globally and chairs the firm's black executive leader council. She has been in HR roles at BofA since 1988, and has led the department since 2010.

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