What started out as a cost-saving venture - the implementation of a VoIP telephony system - was the last straw on an expensive network infrastructure quagmire that North Salem State Bank found only an outsourced solution could untangle.

The five-branch bank in North Salem, IN was running point-to-point frame relay network circuits provided by a telco, another partner to support the Cisco VOIP infrastructure, and yet another partner to handle Internet and network security; and then there were the land lines. "The main challenge for us is that in our rural, spread out area, we were dealing with four to five phone companies regarding land lines alone," says Rod Lasley, president and CEO. "That made it fairly pricey to get the kind of data and communications lines we needed, and we wanted a simplification of the process, to deal with fewer vendors."

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