Four days a week, Banc One Corp. operations executive Michael D. Hansen turns into a road warrior armed with a laptop computer.

As president of Banc One Services Corp.'s newly formed operations division, Mr. Hansen is nominally based in Dallas. But he works out of a "virtual office," visiting the Columbus, Ohio-based bank's affiliates in 11 states so he can better monitor the progress of business strategies and stay sensitive to local market issues.

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