Bank customers have become more satisfied with large banks and less frustrated with their fees over the past year, according to the results of a survey released Thursday by J.D. Power and Associates.
Though consumers still view small banks as being more customer friendly, results from the J.D. Power 2013 U.S. Retail Banking Satisfaction Study showed that the gap is narrowing as the large banks have made a concerted effort to better explain their fee structures, says Jim Miller, senior director of banking at J.D. Power.