The replies we printed last week to the question "What should the role of the branch manager be?" expressed the feeling that since branch personnel know what they are doing, branch managers should be the eyes and ears of the bank, finding out what customers want. These respondents felt the manager should serve as a conduit and publicist to the talent available in the head office.

In contrast, today's replies are from bankers who think the branch manager's greatest worth is as a sort of local CEO, making the same kind of decisions as headquarters leaders but at the level of branch problems.

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