The bank teller - that key customer interaction device that happens to be human - is being given a bigger role at Foothill Independent Bank in Glendora, Calif.

Tellers at the $338 million-asset institution have been employing techniques from a program called Branch 2000, in which they are asked to take a more active role in enhancing customer portfolios. Foothill estimates that assets have increased more than $10 million in the last three months as a result of the strategy.

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