Brightware Inc., a provider of software that automates customer service tasks, such as responding to e-mail messages, reported an increase of 140% in sales for the fiscal year ended June 30, compared with the previous fiscal year.
The company has more than 25 customers using Brightware 2, its software that lets organizations interact with on-line customers, without involving human customer service representatives.
"Brightware's record sales resulted from many companies looking for leading-edge e-commerce solutions and realizing that interactivity is a key ingredient to on-line success," said Chuck Williams, CEO and president of Brightware.
"Our intelligent, automated solutions give companies an opportunity to provide a high-tech approach to on-line selling, marketing and customer service, while also limiting human involvement in these efforts, thereby reducing costs."
In the past year, Brightware signed up Wells Fargo Bank, Toronto- Dominion Bank, iQualify, and Access National Mortgage.
The company also expanded into the securities, insurance, high-tech, publishing, and telecommunications industries.