Aptex Software Inc., a subsidiary of HNC Software Inc., announced a major upgrade of its SelectResponse system that automates responses to call-center and Internet-based customer inquiries.

The 3.0 version of SelectResponse serves as a "virtual support team" to improve the quality, personalization, and throughput of responses to real- time customer inquiries via e-mail, call centers, Web pages, and chat rooms, Aptex said.

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