USAA's Remote Check Deposit Updated for Visually Impaired
USAA now offers voice-guided check deposit on its mobile app for visually impaired customers.
The feature directs customers on how to position the phone's camera to capture the check's image with verbal prompts like "pull in," "move left," "lift device," "lower device," "hold steady" and "image captured."
The San Antonio-based bank rollout out the tool as part of an update to its iOS and Android apps.
The San Antonio financial services provider says 101,000 members have already logged into mobile banking with a spoken phrase or a selfie. It may be a sign that after 50 years, biometric authentication is finally hitting the mainstream.February 3
A handful of banks are upgrading their apps with Siri-like "virtual assistants" that understand spoken questions at a time when most institutions don't even let digital customers do typed keyword searches of their transaction data.May 20
USAA, a pioneer in remote check deposit in 2009, said the update brings access to the feature to those who previously could not benefit from it. It said depositing checks is one of the main reasons its visually impaired customers visit USAA locations.
[Get recognized: Applications for the 2016 FinTech Forward rankings are now open until July 25, 2016. Each year, FinTech Forward — a strategic alliance of American Banker and BAI — identifies the top 100 financial technology vendors (by revenues from financial services clients), the top 25 enterprise companies in the space, and 20 companies to watch. Apply here.]
"Voice-guided deposit allows our members, regardless of ability, to perform the most basic of banking transactions from their mobile device," Prianka Advani, assistant vice president of the bank, said in a news release Tuesday. "Our members and their needs are diverse, and each member deserves the unique world-class service that sets USAA apart."
The bank also launched its first face- and voice-recognition services early last year.