USAA now offers voice-guided check deposit on its mobile app for visually impaired customers.
The feature directs customers on how to position the phone's camera to capture the check's image with verbal prompts like "pull in," "move left," "lift device," "lower device," "hold steady" and "image captured."
The San Antonio-based bank rollout out the tool as part of an update to its iOS and Android apps.
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USAA, a pioneer in remote check deposit in 2009, said the update brings access to the feature to those who previously could not benefit from it. It said depositing checks is one of the main reasons its visually impaired customers visit USAA locations.
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"Voice-guided deposit allows our members, regardless of ability, to perform the most basic of banking transactions from their mobile device," Prianka Advani, assistant vice president of the bank, said in a news release Tuesday. "Our members and their needs are diverse, and each member deserves the unique world-class service that sets USAA apart."
The bank also launched its first face- and voice-recognition services early last year.
