The trend toward consolidation in mortgage banking continues. As it does, servicing assets - the largest part of any acquisition - become increasingly concentrated in bigger players' hands. Page 2A
Once a labor-intensive process, the collection of monthly payments from borrowers is aided more and more by sophisticated technology. Indeed, the new class of megaservicers couldn't exist without it.
Can it still be profitable to be in mortgage servicing? KPMG Peat Marwick's annual performance study of the business found the answer to be yes. Page 14A
Cara Heiden of Norwest Mortgage Inc. oversees the unit's loan servicing operation, a sprawling network of electronically linked centers in eight cities. Page 10A