The Providence, R.I., bank recently installed a new regional head in California to oversee a commercial banking expansion into five western states. The bank says it’s trying to craft a successful growth strategy while reassuring investors it isn’t overreaching.

In her role as head of virtual channels at Citizens Financial Group, Beth Johnson is relentlessly focused on making banking simpler for consumers.

"I had a vision of upping our client servicing game to give Citizens' commercial clients a best-in-class experience," Wyper said, "no matter how large or small their relationship with us."

The CEOs of Sallie Mae and Discover Financial Services were largely dismissive this week of the threat posed by the two Democratic presidential candidates, though their optimism seemed to be rooted in an assumption that the more sweeping proposals will never become law.

Weighing in on interest rate and other uncertainties facing all banks, Citizens Financial CEO Bruce Van Saun emphasized investments in point of sale, digital banking and other initiatives meant to enhance revenue down the road.

Whether it’s applying for a loan through a mobile app or building an investment portfolio via robo adviser, users want to know they can quickly and easily speak to a human being if they run into problems, top executives said at American Banker’s Digital Banking conference this week.

Hard sell ahead for BB&T-SunTrust as ‘Truist’ lands with a thud; Citizens looks to poach BB&T-SunTrust talent; what the Senate AML bill means for banks; and more from this week’s most-read stories.

CEO Greg Carmichael said Wednesday that online-only banks "aren't relationship-based" and that Fifth Third would stick to its plan of attracting new depositors by selectively expanding into new markets.

The Rhode Island company is counting on disruption from the megamerger to accelerate its Southeast expansion, according to commercial banking chief Don McCree. But BB&T’s Kelly King has a message for him: Not so fast.

It’s the one consumer loan category where balances continue to fall, and disruption from nimbler fintechs is a big reason why. To win back market share, banks will need to beat the upstarts at their own game.

Lenders say they are seeing a rise in synthetic identity and other types of attempted fraud. Here’s what they are doing to thwart it.

The Providence, R.I., bank reported increases in most fee-based lines and loan categories, and it continued to add deposits through its new digital franchise, Citizens Access.

Citigroup earned the lone "A" on an investment firm's scorecard that measures companies' commitments to closing the pay gap between men and women. Goldman Sachs was one of four banks to receive an "F."

J.D. Power found that customers who have a variety of accounts with an online-only bank are far more satisfied than those with just checking or savings accounts.

The Rhode Island bank is one of several regionals that have snapped up dealmaking boutiques in recent years to bolster noninterest income.

The stars aligned for the two longtime rivals to join forces, and some observers speculate that other regional banks will need to strike similar partnerships if they hope to remain competitive. But others say such deals are rare because they're hard to pull off.

Consolidation of midsize firms in health care and other industries is expected to heat up in 2019. That’s welcome news to banks that have recently acquired boutique M&A advisory firms.

Loan demand is finally picking up after several lackluster quarters. Banks' big challenge is finding cheap deposits to fund all those new loans.

Student loan debt — now at $1.5 trillion in the U.S. — is arguably the greatest pain point for consumers in their 20s and 30s. To court that demographic, banks are increasingly offering help with refinancing and repayment.

Nearly 60% of people thinking about switching banks would be open to banking with a big tech company if they ever get that option. Cash incentives or existing savings accounts are big factors in consumer decisions — and things that banks could keep in mind in their efforts to recruit or retain customers.