SunTrust

As consumers continue to migrate to banking apps, it may be tempting for banks to focus solely on improving that channel experience. But doing so would be making the same mistake as focusing only on cards or cash at the point of sale.

As consumers continue to migrate to banking apps, lenders may be tempted to focus solely on improving that channel. But new data suggests consumers aren't abandoning other platforms just yet.

The year saw anxiety over how banks would respond to record consumer debt, disruptive glitches at TD Bank and SunTrust, ongoing scandal at Wells Fargo, and much, much more.

It was a year to remember for women executives at SunTrust and Amex’s new CEO, and one to forget for Wells Fargo and investors in bank stocks.

Big-bank execs downplayed gloomy economic forecasts and said a commercial lending rally, niche M&A and smart tech spending will drive growth in 2019.

Banks are facing the potential of disruption by digital assistants from Apple, Amazon and Google — and are pouring money into machine learning to provide their own option for automating consumers' financial lives.

It's the latest expansion step in commercial services there by the Atlanta bank, which has no retail branches in Texas.

Unlike online lenders, banks are focusing primarily on consumers with solid credit scores. But unsecured loans to prime borrowers have a limited track record, so it’s hard to predict how they’ll perform when the economy inevitably weakens.

Koebler, the bank's head of consumer lending, will replace Jerome Lienhard, who is retiring.

Banks technically relieved of the “systemically important” label in last spring’s legislative package are lobbying regulators hard over concerns that they could still face tough standards.