Stevens will step down this month as head of the Western region, which had been cited for widespread customer-integrity violations. However, she had been credited with raising concerns about aggressive sales practices.

AI-powered assistants will change the customer experience for the better, but first they must achieve a more human level of service, executives said during a discussion at Finovate.

Wells Fargo has numerous mobile banking and card account apps in the works, including Control Tower and Greenhouse, and those will inform its Pay with Wells Fargo project, according to Beverly Anderson, the bank's executive vice president of cards and retail services.

The nation's largest bank overtook PNC Bank to snag the top spot in an annual study that evaluates satisfaction levels at the nation's six largest retail banks.

New data from the FDIC shows that banks with less than $10 billion of assets are ceding deposit share to their larger rivals. What can they do to keep pace?

An examination of industry sales tactics conducted after the Wells Fargo scandal found that credit card accounts (not checking or savings) were the largest source of account openings without customer permission.

Already tasked with fixing Wells Fargo's scandal-plagued retail bank, Mary Mack has added a second big job: running a consumer lending operation that is dealing with reputational issues of its own.

The combination of algorithms and artificial intelligence has reached the forefront of investment strategy, but Diane Schumaker-Krieg isn’t ready to take human beings out of the equation.

Outside of CEO Tim Sloan, Hope Hardison is the Wells Fargo executive who is most responsible for rebuilding the bank's damaged reputation.

"Normal system upgrade" knocks out SunTrust's online- and mobile-banking ops; "just a matter of time" before Amazon, Google enter mortgages; Wells Fargo looking for Tim Sloan's replacement?; and more from this week's most-read stories.

The comments by Tim Sloan, 58, came after reports that the Wells board may be looking to replace him.

Wells Fargo CEO tackles cost-cutting, job cuts and rumors he’ll be replaced; banks put up millions to keep uber-rich as depositors.

The cuts are part of a broader effort to trim expenses by roughly $3 billion a year by 2020.

In response to a news report, Betsy Duke said that the board has not reached out to potential CEO candidates.

The New York Post reported Wednesday that Wells Fargo board members met with Trump White House alum Gary Cohn about becoming the bank's next CEO, but were rebuffed. Here's what to conclude from the article.

Advocates are seeking more federal funding for affordable housing. A federal investigation into the banks’ alleged manipulation of a popular tax-credit program can’t be helping their cause.

Speaking at an investor conference in New York, John Shrewsberry addressed a recent media report saying regulators had rejected Wells Fargo’s restitution plan for overcharged auto customers.

Four lenders, led by Sallie Mae, have long dominated the market for private student loans. But they could soon face new competition from Navient and Nelnet.

Delinquencies have held steady for a year, and observers are optimistic about upcoming third-quarter data. But the long-term question is whether solid underwriting can overcome higher vehicle prices and consumer debt burdens.

Agency’s first supervisory report under Mulvaney finds little change; the nonbank lender surpasses Citigroup and Bank of America in home loans.