Fintech

SAN ANTONIO — Last September $7.5-billion Security Service Federal Credit Union implemented a new CRM solution that resulted in a dramatic savings in workflow steps and time, which SSFCU executives say has helped every area of member service.

The Federal Reserve Board has approved a deal for prepaid card issuer Green Dot to buy GE Capital’s Walmart-branded prepaid debit card business, according to a statement the Fed posted online Nov. 22.

PASADENA, Calif. — At $2.5 billion Wescom Credit Union, the problem wasn't having insufficient information about its members - it was too much info to process.

GREENBELT, Md. — A merger - and the resulting integration of systems - that was supposed to require seven months instead was pulled off in slightly more than five months, earning $727 million-asset Educational Systems FCU a Credit Union Journal Best Practices award.

NORCROSS, Ga. — Associated CU has added eight points to its Net Promoter Score by having staff watch TV once a week.

WINSTON SALEM, N.C. — Allegacy FCU has streamlined its member feedback process and launched its "Mapping the Member Experience" program in 2011, reviewing each delivery channel and identifying where processes could be improved.

ST. PETERSBURG, Fla. — The word "collaboration" has long been a buzzword at credit unions, and one CUSO continues to see strong success by encouraging a unique mix of collaboration and competition that has helped CUs with another buzzword: innovation.

WEST JORDAN, Utah — Mountain America Credit Union has taken relationship building with its select employer groups to a new level with the creation of its Workplace Branching initiative.

TAMPA — GTE Financial used technology to fuel its turnaround, centering those efforts around remote deposit capture and P2P payments.

JACKSON, Miss. — With access to quality financial services providers a particular issue in its area, $169 million-asset Hope Credit Union tapped mobile technology and shared branching to attract new members, to the tune of more than 4,000 new members in 10 months.