After JPMorgan Chase & Co.'s website went down Wednesday for the second time this week, the company said it would refund late fees and help fix other outage-related problems for the 16.6 million online customers who were unable to access their accounts, reports Bloomberg News.
The site went down late Monday night and service was restored around 1 a.m. New York time Wednesday. The system failed again several hours later, though it appeared to up and running at midday.
The problem was a software glitch and customers' accounts were not at risk, Christine Holevas, a company spokeswoman, said in an interview. Customers trying to use the site saw an error message that read, "Our website is temporarily unavailable. We're working quickly to restore access."
