Podcast

How Citizens Bank is rethinking mobile and online banking

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Bruce Van Saun, Chairman and CEO of Citizens Financial Group.
Bruce Van Saun, chairman of the supervisory board at Royal Bank of Scotland NV, speaks during an interview in New York, U.S., on Friday, Sept. 27, 2013. Van Saun said in May he was leaving to run Citizens Financial Group Inc., the U.S. consumer and commercial business RBS is preparing to take public. Photographer: Scott Eells/Bloomberg *** Local Caption *** Bruce Van Saun

Bruce Van Saun, CEO, shares details of the new digital channels the bank is building for consumers and small-business customers.