The pace of change in the banking industry remains brisk, fueled by evolving customer expectations, the creation of new business models, and the application of new technology that accelerates innovation and transformation.
In our inaugural Banking on the Cloud report, published in 2023, we explored seven trends that are changing how banks serve customers, as well as operate and secure their enterprises. These trends persist in 2024, and will continue to shape the industry. At the same time, we're seeing the emergence of several important new trends and the evolution of others.