To most financial institutions (FIs), chatbots are viewed solely as a customer support tool. Consumers often encounter chatbots on websites as immediate pop-ups, or interact with them as they begin their service journey.
Faced with shifting client expectations and increased competition from fintechs, banks must embrace new ways to increase wallet share and engage with their customers. Learn more.
Congress is expected to pass the SAFE Banking Act by year-end in one way or another. Bankers can learn a thing or two from others who have already taken the plunge.
As much as consumers’ financial services needs have evolved in the last two years, so have executives’ demands and expectations of their innovation initiatives.
The financial services industry has long been exposed to digitization and disruptive technology that has changed the way companies serve their customers.
Ian Khan, futurist and author of the forthcoming book "Metaverse for Dummies," shares a vision of virtual workplaces where young developers, designers and other talented staffers will want to meet.
Sweta Mehra has used her role to introduce a data-led approach to marketing. Under her leadership, the bank has invested in a range of innovative digital solutions that driving significant growth the business.
The CMO mandate is expanding beyond traditional brand-building to enabling real-time, customer-first marketing. Data and insights are key to driving sustainable growth.
Russia’s invasion of Ukraine has isolated the nuclear power from much of the Western economy, worsening already fraught global supply chains and increasing uncertainty. But it can still get worse.
Application programming interfaces (APIs) and emerging standards are driving an ecosystem of fragmented service providers that disrupt the financial services landscape.
Decentralized finance, or DeFi, could revolutionize the way money works, how it is controlled and how its power is distributed. But is DeFi the future or hype?
Knowledge-based authentication remains a fixture in the lender identity verification toolkit. Yet KBA is notoriously cumbersome for consumers and vulnerable to common fraudster tactics.
Most organizations operate with an incomplete understanding of consumer identity, risking millions of dollars in identity fraud, inefficient use of fraud resources, and degraded customer experience. Investing in identity helps mitigate these risks. Learn how forward-thinking organizations use identity to mitigate fraud risk while connecting with customers efficiently.
A top 10 financial institution observed a high manual review rate for new customer applications was cutting into account opening numbers and lifetime value metrics. By introducing Neustar data into existing checks, the financial institution could reduce manual review populations 35%, reduce incurred fraud 11%, and increase new customer acquisition 1%.
Cybercriminals are driving fraud rates higher and pressuring financial institutions to increase rather than reduce consumer friction. Learn how forward-thinking firms address fraud threats and improve customer experience via integrated identity verification.
