Digital assistants and agentic AI can help transform both your customer-facing interactions and internal processes to improve customer satisfaction, increase profits, improve productivity, and reduce costs. Banks in particular stand to benefit from these models – but only if they take the right steps in a complex landscape.
This Leaders episode will provide a roadmap on where digital banking is heading and how financial institutions can take advantage to benefit their customer experiences (CX) and ROI.
Valerie Abend, Accenture's financial services cybersecurity lead, explains what banks get wrong about fending off AI-based threats and what they should do instead.
The banking industry is continuing to undergo a significant digital transformation. While some banks are closing branches to optimize operations and prioritize online banking, others recognize the importance of maintaining physical branches for personalized services.
